Consumer Product Manager- All Channels

Job Description

DescriptionThe Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian peninsula, where we are redefining the world of luxury. We seek to challenge the norms, and build a company that inspires the smart modern day luxury consumer. In Dubai, we have learnt to dream big, think far, and do what no one thought possible. The Luxury Closet embodies these ideals, and aims to build an iconic brand and company that will connect luxury connoisseurs, and change the future of luxury shopping. Our mission is to be the leading marketplace for luxury shoppers in the GCC region. We will build a destination that has world class customer experience, differentiated technology and operational performance, and exceptional reach into the closets of the region. We were ranked as the Top 100 Startups Globally by Red Herring in 2016 and Top 4 Startups in UAE by Forbes Magazine, however, we care less for accolades, than our NPS.Some facts about The Luxury Closet

• TLC has raised $18m till date across 3 funding rounds
• TLC focuses on resale of perfect condition items from high end brands like LV, Hermes, Rolex from sellers across Middle East, which globally has the highest per capita spend on luxury.
• Founded in 2012, it has expanded rapidly and delivered robust growth. TLC direct-to-consumer sales in MENA represent 60% of revenues and overwhelmingly extends to 40% from Asia to The USA.
• Resale has proved to be a Resilient and High growth Business Model, with TLC s sales growing nearly 100% YOY
• TLC was ranked as Top 100 startups in Arab World by World Economic Forum https://widgets.weforum.org/arabstartups/

About the roleTo enrich our product team, we are looking for a passionate Consumer Product Manager to bring our platform to the next level - building products that users love.The role will give you exposure to think and handle the end-to-end consumer journey (Starting from user onboarding, then product discovery and finally making the purchase).You will have to work with a team of engineers, content specialists and designers. You will be responsible for planning the roadmap for the consumer experience, executing and measuring all the initiatives aiming to give a top-notch web & mobile product experience for the users of The Luxury Closet.Responsibilities:

• Gather customer research insight, competitive environment analysis, industry trends and current product data to define a differentiated product vision that delivers unique value
• Define for each consumer product (Desktop, Mobile Web and App) a clear roadmap, to increase conversion rate and build a product that fully meet our consumers needs
• Define the user journey and articulate detailed user stories
• Define features and requirements to execute Product Roadmap, working with designers, developers and content specialists to make it happen
• Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Work on various data analytics tools like - GA, Firebase, Adjust, Clevertap/MoEngage and Excel.
• Assess market competition by comparing the companys product to competitors products.
• Provides source data for product line communications by defining product marketing communication objectives.
• Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Achieve and measure customer and market success (via AB tests or other solid approaches), aiming to improve Conversion Rate and Product Engagement metrics

, Requirements

• We are looking for a pro who is great at building and managing processes, and can create magic with the power of content
• 5+ years of B2C Product Management expertise, including delivery of entire products start to finish
• Exceptional organizational and analytical skills
• Machine learning and understanding of algorithms are a plus
• Understanding of the technical architecture of complex desktop / mobile applications
• Experience designing simple and intuitive user interfaces ability to create examples through basic wireframes for the designer team
• Objectives oriented and self-started. Ability to thrive in a fast-paced, start-up environment
• Knowledge of GA, Firebase, Adjust, Clevertap/ MoEngage, MySQL and good at using Excel
• Advanced English speaking skills

(VERY) Valuable expertise

• International experience, especially on MENA region will be prefered
• Solid experience with eCommerce public platforms, especially on Fashion industry
• Solid experience with Mobile Web / Apps

Keyskills :
new product ideasproduct managementdeliveryconversion rateproduct salesdata analyticsproduct discoveryproduct visionproduct developmentsalesmarketingcustomer researchproduct marketing