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Corporate Quality & Risk Associate Manager

8.00 to 12.00 Years   Gurugram   05 Jul, 2023
Ara Resources Private Limited
Job LocationGurugram
EducationNot Mentioned
SalaryRs 22 - 34 Lakh/Yr
IndustryIT - Software
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    About theCompany:ARAs client helps transform leading organizations and communities around the world. They work at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. They areconsistently recognized onFORTUNEs 100 Best Companies to Work Forand DiversityIncs Top 50 Companies for Diversitylists.The Role:The Quality & Risk function fosterslong-term relationshipswith clients on the riskiest deals and largest accounts to enable client success.Theyfocus on mitigating risks, minimizing negative financial impact and driving higher client satisfaction. The primary objective of Quality and Risk Shared Support Team is to support the execution of the companys end to end processes. The team works directly with senior leaders and client teams through coaching and support related to Quality and Risk policies, processes, and tools. Working in direct partnership with Market/Service Q&R teams and Global Q&R Process owners, the team is also responsible the execution of operational processes and reports. As the company is currently undergoing a Q&R Transformation journey, they will require you to be agile and flexible to adjust priorities to enablethem to bring our transformation objectives to life.Key Responsibilities:
    • Work with process owners to design & document operational processes that meet business requirements enable key metrics to be achieved and can be executed by the wider shared support team.
    • Where appropriate, establish meeting cadence with key stakeholders to enable quality actions to be completed in a timely manner
    • With a continuous improvement mindset, look for opportunities to introduce efficiencies and/or address process or tool pain points
    • Execute reports, perform ad-hoc analysis, and implement improvement action plans for a specific process or portfolio of responsibility
    • Provide training, guidance, and general information regardingcompanys Quality & Risk policies, processes, and tools
    • Manage own workload, prioritizing tasks to meet deadlines and quality expectations.
    • Role may require the supervision of one or more direct reports in order to achieve expected outcomes
    • Fulfill customer requests from multiple channels accurately and on time, in compliance with the SLA. Continuously strive to delight customers.
    Skills Required:
    • Undergraduate degree or higher
    • English language fluency (oral and written)
    • A minimum of 5 years of experience, with proven track record in interacting with leadership and senior stakeholders Operational Excellence and strong Customer Service mindset
    Extra credit if you have:
    • Working knowledge of the companys Solutioning & Delivery Management processes
    • Process design & improvement skills
    Qualifications & Experience:
    • Undergraduate degree or higher, business or communications, general, marketing, ops, non-technical, service delivery
    • 8-12 Years of experience

Keyskills :
process designprocess improvementcontinuous improvement

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