CRM Solution Consultant - Virtuos

Job Description

| CRM Solution Consultant - Virtuos This role requires experience of successfully delivering CRM projects in large corporate environments and requires someone who understands how business works and how CRM solutions can support the business. Roles & Responsibilities The role is customer - facing, and at the same time a cross - functional interaction to deliver the the project successfully, so ideally the candidate should have strong experience of the successful delivery of Oracle Service Cloud in functional/ technical roles. In this role your responsibilities will include: Assist with pre - sales demo preparation of Oracle Service Cloud applications Assist with solution definition, effort estimation and project planning Provide expertise on Oracle Service Cloud product features, configuration and customisations Design, configure, support testing and production migration and deployment of Oracle Service Cloud solutions Support the application upgrades, enhancements and fixes of our clients instances as part of Managed Services Learn and gain skills with new products and features as they emerge to facilitate and champion innovation via pre - configured industry solutions Skill set and Qualification B. E/ B. Tech. preferably with Computer Science or Related discipline from renowned institutes/ colleges 2 to 7 of experience in Oracle CX Practice, preferably Service Cloud Good to Have: 2+ of experience in other Oracle CX Practices like Sales Cloud, Marketing Cloud and Social Cloud Soft Skills: Experience in working within a client facing environment Exceptional presentation and skills Should be an analytical thinker and ability to pay attention to details Technical/ Functional Skills: Preferably having one of the following certification with Oracle Service Cloud: Oracle RightNow Cloud Service 2016 Technical Implementation Essentials 1Z0 - 326 Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0 - 325 Oracle Service Cloud application overview Navigation Navigation sets, profiles, permissions, and queues Staff accounts, groups, and passwords Customizable menus and values Business rules (states, functions, variables, conditions, expressions, and actions) Workspaces (displaying and editing records) Workspace rules and triggers (dynamically adjust display, behavior, and values) Custom objects, and relationships (packages and deployment) Creating and monitoring answers and the knowledge base Service level agreements (SLAs) , response times, and holidays Guided assistance (questions, answers, responses, and branching) Agent scripts (pages, fields, controls, questions, branching, rules, and events) Workflow processes and templates (user interface, automation, search, and decision elements) Messages, templates, notifications, emails, and tracking Chats, routing, skills, and advanced routing Mailboxes (outgoing and incoming) , email addresses, and distribution lists Technical Skills: All of the above and strong coding skills in one of the areas such as . Net, PHP, Java and Bootstrap Technologies. People familiar with Angular JS will be preferred. Having experience in the following will be preferred: Add - ins (. Net Classic/ advanced Agent Console, Java script BUI) Custom Script and Custom Processes (Event Handlers) Customer Portal Development Experience integrating with REST APIs What we are looking We are looking out Oracle Service Cloud Consultant, who will be working closely with our Project/ Delivery Manager, pre - sales team and consulting team to support pre - sales, design, configure, implement and support the delivery of the Oracle Service Cloud Solution to our clients. We are looking truly Virtuoso teams who can bring aggrandized value to our business offerings and help our customers succeed with superior customer experience edge. At Virtuos, we are looking innovative minds and committed talent with highest track records of trust, possessing digital dexterity standards to deliver ExperienceJob - Not an ordinary to our customers. We not only provide you a but a long term to help you to develop both personally and professionally. We are a launchpad people with skill set and qualification. Skill training and learning Time off vacations Lot of fun and employee engagement activities,

Keyskills :
cloud applicationsportal developmentproject planningsapproject managementemployee engagementservice levelmanaged servicessalesconsultingeffort estimationcustomer relations