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Customer Care Associate

0.00 to 3.00 Years   Gurugram   12 Mar, 2024
EYES ON JOBS
Job LocationGurugram
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Greetings from Eyes on Jobs,Your resume has been shortlisted for a job profile with one of our prestigious clients, which I think will suit you. Im forwarding you all the details.Profile - CustomerSupport ExecutiveExperience - 0-3 yearsLocation - Sector 62, GurugramF2F DRIVE ON TUESDAY i.e. 15th March, 2024- Identifying, Handling, and resolving customer queries and concerns while maintaining expected quality on calls, chats or email- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and recording logs- Understanding multiple products and processes.- Retaining Customers by Influencing customers to buy or retain a product or service by following a prepared script to give product reference information.- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required and processing each call/mail/chat following company standards.- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency- Ability to achieve stretched targets and manage the organizations standards.DESIRED CANDIDATES-- Strong interpersonal, and problem-solving skills and excellent verbal and written communication skills- Basic computer knowledge and technical skillsFreshers can apply tooNOTE: If you find the above profile interesting and challenging, kindly share your CV at vrati@eyesonjobs.com or 91 94hidden_mobile2.THANKS & REGARDSVRATI

Keyskills :
customer serviceinternational call centercustomer supportbpointernational bpovoice process

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