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Customer Delight Associate

1.00 to 2.00 Years   Gurugram   29 Jul, 2022
Claym Media And Tech Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryIT - Software
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    JOB DESCRIPTION POSITION Customer Delight AssociateROLE Individual ContributorDIVISION/VERTICAL Customer SuccessWORK LOCATION GurgaonQUALIFICATION B.Tech/B.C.A.SALARY PACKAGE Depends upon the skillset and interviewNOTICE PERIOD Can join at the earliestROLE As a Customer Delight team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they successfully adopt and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.RESPONSIBILITIES
    • Listening to customers concerns and handling product related complaints or queries on TAT basis.
    • Contribute ideas to resolve customer problems to improve productivity.
    • Maintain and update customer documentation as needed.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Strong contact handling skills and active listening.
    • Familiarity with CRM systems and practices
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    KEY REQUIREMENTS
    • Having 0 - 1 years of experience required with the SaaS based industry or in similar role, preferably with an IT Consulting or training company
    • Good working knowledge with Microsoft Excel or Microsoft Suite.
    • Excellent communication and interpersonal skills.
    PERKS & BENEFITS
    • Performance Linked Incentives
    • Flexible Working Hour
    • Medical Benefits
    • Upskilling the feeling
    • Exciting work culture
    Kindly share your updated profile with us at hidden_email to guide you further with this opportunity.

Keyskills :
presentation skillscustomer service

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