Customer Product Expert - Productologist

Job Description

DescriptionAbout usInnovation is fuelled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient. That s why only 16% of projects were ever done on budget and 78% failed.Were changing that. We re flipping software development on its head and kicking out the notion that you need to be an expert or do boot camps to learn how to make your app. Builder.ai s platform lets you order the perfect software app for whatever problem you re trying to solve. Our AI powered assembly line brings together Lego-like reusable features and experts from around the world to bring world-class ideas to life ANYONE s world-class ideas.Building software needs to be like ordering pizza pick what you want, get recommendations for the features you need and simply wait till its cooked and ready for you.Our human-assisted AI platform helps anyone build, run & scale tailor-made software. Everyone from the bakery in Riyadh and nursery in London, to large fortune 100 companies like the BBC or Pepsi.Life at BuilderIt s a place where everything moves at lightning pace and most definitely not for the faint hearted. We celebrate diversity, push everyone to do more with less and yet provide a culture that allows everyone to experiment, push boundaries and learn by doing. Every Builder runs to our core value system of HEARTT (Heart, Entrepreneurship, Accountability, Respect, Trust & Transparency) and we re always looking for team players, with a point of view, a sense of humility and a let s-get-stuff-done attitude.Our scale up is at the intersection of a quirky startup where designers and machine learning specialists work on problems together to savvy commercial teams working with finance folks to invent new business models. #WhatWouldYouBuildAbout the Role Descriptions: Business Analyst, Consultant, Pre-Sales Engineering, Product ManagerA Productologist is part of the Builder.ai Delivery team, who is responsible for making the customer s dream and vision a software reality. A Productologist works as the customers product manager and ensures they understand the customer vision as well as providing excellent customer experience. A Productologist will educate, guide and advise in the development of the customer s app. The Productologist will work closely with our Ninjas (our project execution team) and Senseis (technical architects) in developing the customers product.A Productologist should be able to plan, implement, and track all deliverables. They should be comfortable in taking customers through the journey of app development, liaising with the customer about their responsibilities in decision making and changes to the requirements.How This is where you come in! This all begins at our Spec Call. A Productologist is responsible for leading the Spec Call with our customer. A Spec Call is where we look to translate the customer s vision into a detailed proposal which we call our Build Card. The goal is to capture 80-90% of an understanding of the app (or software) the customer is looking to create, the related features needed for the app and the sub-feature details. The outcome we look for with a Spec Call is to convert the potential customer into a paying customer.As a Productologist you should then be able to plan, implement, and track specific short-term deliverables up to the design phase. Capturing user flows, working with designers which is crucial whilst operating in the Builder framework . You should be comfortable in laying out highly detailed product requirements, strategising the customers product roadmap and collaborating with the execution team to ensure the customer gets the product they asked for at the start of the journey and delivered into their hands by the end.First Six Month Deliverables
• Project/Product Ownership: You should make project goals your own and use your skills and expertise to inspire a sense of shared purpose within the project team.
• Responsibility and Accountability for the Project/Product: Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders / customers needs and deliver with-in budget on desired outcomes within the stipulated timeline.
• Define Project/Product Roles and Responsibilities: Work closely with the Customer Experience Lead, Sales Team, Engineering, Design and QA to define the project scope and objectives.
• Makes Things Happen: Have the knowledge, skills and experience to be able to recognise when problems surface or potential problems are looming. He/she should be capable of taking on different challenges and making things possible even though they seem impossible at first.
• Promotes Customer Involvement: The CPE recognises that project success is directly related to satisfying the customer; therefore, customer involvement is essential to ensure that the right product is built.
• Promotes Good Working Relationships: The CPE serves as a role model in promoting good working relationships across a project/product. CPE s cultivate the people skills needed to develop trust and communication among all of a projects stakeholders: its sponsors, those who will make use of the projects results, those who command the resources needed, and the project team members
, Requirements
• Familiarity with how software is built (e.g. lifecycle)
• Speaking to our customers in a professional and respectful manner and representing Builder.ai
• Able to work with Sales to close deals
• Someone who will analyse the structure of a business, understand what its goals are and use technology to suggest methods for the potential customer to improve their practices and processes.
• Drafting product docs, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
• Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders
• Work with the Technical team to ensure that they understand the specifications.
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
• Work closely with the Sales Team, Designer and execution team to define the project scope and objectives.
• Manage project scope by assessing requirements changes, determining and conveying impact on time and risk.
• Manage client expectations, anticipates operational and tactical risks and tracks them.
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.
• A minimum Bachelor Degree, with project management experience.
Nice to haves
• Someone who has built an app
• Someone who has been a product owner for a customer
• Working knowledge of Scrum, Agile and Waterfall Methodologies
• Communication and interpersonal skills
• Problem-solving and analytical skills
• Time management and organisational skills

Keyskills :
salessellingbasisdecodingevent managementmachine learningbusiness analysisproject executionproject managementcustomer experiencesoftware developmentproduct requirements