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Customer Service Associate II-Consumer

3.00 to 5.00 Years   Gurugram   05 Jul, 2021
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the TeamOur team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.What You Will Be DoingYou ll be providing excellent customer service via telephone and virtual chat solutions.You will handle customer inquiries and maximizing account profitability by managing client expectations and providing superior service within approved scope of work.Evaluating client s business situations and implementing appropriate analytic approachWorking on Campaign Optimization, Keywords Analysis, Keyword Research, Reporting and Analysis, hence, contributing to net profit and business improvement of clientsRecommending strategies and suggestions on improving clients campaign performanceIdentifying new opportunities to drive revenue & profitabilityExecuting search marketing tactics, including: keyword research, ad copy creation, campaign performance tracking & reporting, A/B testing, analysisWhat you bring:Executing search marketing tactics, including: keyword research, ad copy creation, campaign performance tracking & reporting, A/B testing, analysisA strong analytical bent of mind which will help the advisors to understand advertiser s business and provide consultation accordinglyHigh school diploma or GEDhave an acumen to narrow down to cause leading to a certain situation and logically arrive at a solutionWhat we offer youA competitive salary with attractive benefits including private medical and dental coverage insuranceA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA modern work environment and a dedicated and motivated teamA broad range of professional education and personal development opportunitiesA work environment built on collaboration and respectPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
customer servicesalesinsurancecustomer relationsbillingidentifying new opportunitiesonline privacykeyword researchsearch marketingfinancial servicesbehavioral trainingspectrum managementab testing

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