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Customer Support Analyst

0.00 to 2.00 Years   Gurugram   03 Aug, 2023
Dreamzire Consultancy
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryReal Estate
Functional AreaPre-Sales
EmploymentTypeFull-time

Job Description

    Job Position: Customer AnalystCompany Name - cxSHADOWWebsite : Industry : ServiceLocation: Noida, UP, India.Job Type: Full termYears of Experience: 1-2 YearsNumber of Positions Available: 09Language proficiency required: English, HindiKey Responsibilities:
    • Intelligent and analytically generate customer requirement using psychological and technical tools.
    • Developing and configuring clients requirement via digital or any other such medium available. .
    • Identifying new business opportunities with existing and potential clients.
    • Creating and implementing effective sales strategies to spread awareness about Products and services.
    • Managing a portfolio of clients and ensuring customer satisfaction.
    • Proactively engage with customers to gather feedback, understand their preferences, and identify opportunities for improvement.
    • Analysis of Customer Sentiments and Configuring Customer Requirements.
    Required Skills:
    • 01-02 years of Proven experience in Hospitality / Real Estate / Investment Banking and Event Management Industry.
    • Excellent communication and interpersonal skills.
    • Strong sales and negotiation skills.
    • Ability to build and maintain relationships with clients.
    • Any Customer analysis and research tool.
    • Business visualiser tool like tablaue.
    • Knowledge of customer relationship management (CRM) software.
    • Patient and Respectful Client Handling.
    About cxSHADOW:cxShadow aims to provide a shared resource segment across various industry including BFSI, Real Estate, High End retail, Education , Fashion etc by providing Brand and PR services by a highly trained professional team that plan every detail of customer dream, incorporating personal wishes and giving exclusive access to the best experiences in luxury lifestyle.

Keyskills :
cold callingsales managementtelecallingsalesoutside salesreal estate sales

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