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Desktop Support Technician

4.00 to 6.00 Years   Gurugram   25 Jan, 2023
CARLSON WAGONLIT
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    * Job details Reporting to: FTS Technology APAC LeadDepartment: Products & TechnologyGlobal grade: N/APeople manager: No Purpose of the role The GOOD Desktop Support Technician provides support and maintenance for CWTs end-user compute devices. Includes installation, troubleshooting and maintenance of on-site equipment (HP PCs, laptops, thin clients, printers and video conferencing) to ensure optimal workstation performance. This role would also remotely assist APAC WFH users virtually through Teams chat and video calls. The technician acts as smart hands onsite to remotely facilitate Tech teams such as Network, Security and Infrastructure teams to resolve incident tickets. Main responsibilities
    • Act as gatekeeper of IT production environment, the face of IT to end user compute queries.
    • Diagnoses, troubleshoots and configures End User Computing devices, Cisco conferencing equipment, network devices, on-site AV equipment on-site and remotely while WFH.
    • Acts as Smart Hands for remote Tech resolver groups to facilitate the troubleshooting and resolution of network, security, infrastructure and local access control servers hosted onsite.
    • Works efficiently via ServiceNow tickets and consistently updates users via comments and work logs, and communicate to users via Webex Teams, emails or in-person.
    • Consistently adheres to Inventory Management and maintains inventory listing of all on-site Tech equipment for physical audit purposes.
    • Involved in real estate projects to re-locate offices and work with vendors, building management and internal L3 Tech resolver groups to design, implement and re-position Tech equipment and services.
    , *Experience & education:
    • Diploma or Bachelors degree in Computer Science, or equivalent experience.
    • 2+ years relevant experience required with intermediate level of knowledge.
    • Experience supporting end-user compute devices, networking and basic application support.
    • Experience with ServiceNow ticketing system, Active Directory & Outlook administration, SCCM & PXE re-imaging of PCs and configuration of Citrix thin clients.
    Languages:Ability to communicate effectively in English, both written and verbal.Knowledge, skills and abilities (KSAs):
    • Basic knowledge on Cisco networking, Avaya Telephony and Lenel physical security.
    • Working knowledge of Active Directory, Outlook O365, SCCM Imaging, Citrix thin clients, Webex Collaboration tools, HP computers, laptops and thin clients.
    • Understand and readily complies with CWT s internal security policies
    • Experience working in cross-functional teams and a collaborative environment
    • Customer-oriented and maintains a positive attitude even in challenging situations.
    • Environment: Travel industry experience or work experience in a global MNC is advantageous.

Keyskills :
collaboration toolsinventory managementbuilding managementfinding opportunitiescisco networkinglan

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