Enterprise India Junior Sales Associate

Job Description

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. Our Enterprise Sales Organization addresses mission and business critical networking requirements for asset-intensive industries. We build hyperscale cloud and private networks for our customers, and serve private enterprises in the webscale, transportation, energy, manufacturing and logistics industries as well as public sector (governments and cities). Nokias enterprise portfolio supports our Future X for Industries network architecture combining secure high-performance, ubiquitous access and intelligent IP/optical networks with agile multi-cloud-enabled solutions, analytics-driven digital value platforms and business applications to help drive and support industrial automation. Role General Purpose: Increase productivity and efficiency of the Nokia Enterprise Customer Teams (NE CT) by providing a centralised Inside Sales function covering a range of customer facing and non-customer facing activities. It is a role that will handle sales support activities allowing senior Account Managers (AM) to spend more time in developing strategic relationships with key accounts and pursuing major deals. The role will develop into building relationships with Nokia customers and becoming their go to point for day to day Sales enquiries. As well as a coordinated customer interface for delivery-related enquiries and issues, within a well-defined scope. It s intended that incumbents in this role will be able to grow into full Account Managers as their experience increases What you will learn and contribute to Position Description Sales - AM tasks for selected opportunities (funnel management, offer process, order launching, partner management)
• Provide high-quality, fast turnaround to customer requests for quotations, especially for simple sales of individual system components
• Work with lead Account Managers to generate and issue more complex customer quotations, including preparing collateral for internal reviews
• Pro-actively reach out to existing clients to stimulate run-rate business
• Accept orders from customers and ensure they are processed promptly and successfully
• Flag order processing risks to affected AMs and CT head
• As required, join bid war rooms to ensure on-time delivery of high-quality responses
Forecasting ensuring &maintain accuracy
• Work with AMs to ensure that Opportunity management (in CRM tool) is accurate and kept updated (the position is not responsible for CRM entry; rather it is a governance check and point of contact for resolving technical issues)
• Analysis of standard governance dashboards and generation of specialized reports based on current business needs expressed by CT head
• Reach out to a defined set of customer contacts to generate forecasts and enter those forecasts into CRM
Fulfilment - focus on customer delivery performance satisfaction
• Work with Nokia delivery teams to track progress against customer required dates and flag risks to AMs and CT head
• Provide a first escalation point for delivery issues both for customer enquiries and guidance requests from Global Operations
Customer creation & screening - new accounts in Customer Master Database
• Be the prime coordinator for the creation of new customers in the Nokia customer database
• Follow up with Compliance team (Anti-Corruption Assessment Form & Company Profiling)
Customer relationship management & Marketing activities - a range of practical and marketing-focused activities, lead management
• Organise/facilitate/document customer meetings, presentations and workshops
• Support in other marketing related activities & events (collateral preparation, event participation, communication)
• Organise customer CXO networking sessions
• Lead management - maintain customer info database, contact list, relationship plan, marketing plan and customer event calendar
• Drive expansion of approved customer press release library
Governance assistance - prime contact for regional and global functions
• Provide a go to point for regional and global functions that require insight into the CT business (both regular and ad hoc enquiries)
• Produce collateral required for regular regional reviews by engaging with the entire AM team
Market insight - maintaining a window onto evolving market conditions
• Maximise opportunities by researching industry, publications and related events and apply this knowledge to the servicing of existing customers.
• When opportunities arise, build a library of reliable collateral defining local market opportunities and share with local team
• Provide customer and competitor feedback to management
Key Interfaces:
• NE CT Head
• NE Account Managers, Partner Sales Managers & Technical Sales team
• Local segment sales leads
• Business Groups Pre-sales and Delivery
• Bid Managers
• Pricing Manager
• Strategy & Sales Ops Manager
• Legal
• Finance
Your skills and experience Position Requirements
• Bachelors or Masters degree in engineering, telecommunications, business or a related field.
• Fluency in Arabic, English and preferably French languages.
• Knows the principles of business management and sales processes
• Capability to operate within multinational and cross-functional virtual teams under time constraint & stress scenarios
• Enthusiasm in keeping abreast of technological and market trend as well as competitive intelligence
• Embrace challenges
• Customer Focus and meeting commitments
Competence Requirements
• Drive for Results
• Collaboration Skills
• Ability to identify and engage with all key stakeholders
• Ability to perform under pressure
What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people. Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. ,

Keyskills :
salesmarketingcustomer serviceretailsellingvoice of the customercontinuous improvement facilitationinside saleskey accountssales supportpublic sector