Escalation Specialist - Voice Process (Gurugram ,Sector- 48)

1.00 to 6.00 Years Gurugram 18 Jan, 2024

Job Location	Gurugram
Education	Not Mentioned
Salary	Rs 2.0 - 4.0 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (International)Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Handle and track customer queries, online ratings, customer reviews, and grievances etc
Employee will be responsible for the communication that go out on Valuedrives brands social media platforms such as hs tive Supply Facebook, twitter, and review websites such as mouthshut
Will be responsible for timely tracking, processing, and responding to customer queries/reviews/grievances.
We are looking for candidates with a strong command over English and an attention to detail.
Good understanding of social media platforms.

Relevant experience in Escalations
Graduate degree
High empathy and strong customer orientation
Strong command over the English language (written and verbal)
High empathy and strong customer orientation

Keyskills :
escalationsvoice processcommunication skillscustomer service

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Escalation Specialist - Voice Process (Gurugram ,Sector- 48)

Job Description

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