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Gartner - Specialist - Applications

1.00 to 3.00 Years   Gurugram   14 Mar, 2023
Gartner
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    This team provides subject matter expertise for application support and functional assistance for publishing operations and special team projects.What Youll Do :- Provide exceptional client service to users efficiently, effectively, with high quality and in a timely manner- Apply your knowledge of the Research publishing tools and processes to effectively troubleshoot issues, think beyond the script and find resolution and root cause analysis to solve or hand off issues appropriately- Closely collaborate with other technical support teams, operation teams as well as senior stakeholders worldwide- Prepare, contribute to, and maintain user support documentations- Prepare, contribute to, and maintain user training content and lead training sessionWhat Youll Need :- 1-3 years relevant business experience in an extremely fast-paced, production-dependent work environment preferably within Gartner or a similar Research or IT related environment.- Bachelors degree or equivalent level qualification in a related discipline preferredWho You Are :- Attention to detail - must be a note-taker - learns from previous mistakes (and build on it) - must adhere to SLAs- Works self-sufficiently, but is quick to ask for help when needed- Must have passion for learning about systems/applications and resolving user issues- Great collaborator: asking for help, providing coaching to others, providing/receiving feedback, effectively communicating using all of the phone, email, TEAMs, WebEx, and more!- Strong customer service orientation, with the ability to take the initiative, exercise judgment, take ownership and accountability of given tasks- Good communication skills to be an effective team playerWhat we offer:- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Employee Provident Fund (EPF) contributions, Parental Leave, Employee Assistance Program (EAP) and more!- Collaborative, team-oriented culture that embraces diversity- Professional development and unlimited growth opportunitiesThe apply button will redirect you to an external URL, please apply there as well. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
user supporttechnical supportmedical insuranceroot cause

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