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Genesys Support

3.00 to 8.00 Years   Gurugram   17 May, 2023
MAZENET SOLUTION PRIVATE LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetworkingIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Genesys Support Roles & Responsibilities:
    • Day to Day Incident Management
    • Support for high priority issues P1/P2 and Escalations
    • Communication and Outage Management
    • Work with SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets
    • Work with L2 resources to get the RCA for P1 and P2 issues
    • Update KT for any new Issues and set up process to proactive alert and fix for issues
    • Mentor L1 and L2 team for any issues that they need help and guidance
    • Change Review and Management (Monitor the Changes scheduled and look for any potential impact which could be caused.)
    • Monitoring and Alerting design and development (Splunk/Big Data)
    • Functional and Troubleshooting skills under (Genesys SIP, ORS, WWE (GWS), Digital (Callback, Chat, Email, SMS))
    Interested candidate kindly drop your email to hidden_email

Keyskills :
big datasplunkgenesys support

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