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Guest Experience Supervisor

6.00 to 11.00 Years   Gurugram   16 Oct, 2023
NATIONAL SEEDS CORPORATION LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaF&B ServiceFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    The guest services supervisor plays a crucial role in the success of any hotel. He/she ensures that all the front end activities like taking care of guests, attending to their requests, ensuring that those needs have been fulfilled, addressing and resolving their issues, etc. are taken care of. He makes sure that the services are being offered to the best ability of their staff in a positive, courteous, efficient, and professional manner, so as to make the guests satisfied and content. To better understand the role of guest services supervisor, here is a list of key responsibilities that need to be performed by him/her:To have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests and update the staff members on the same To plan the daily agenda that includes the duties that need to carried out by the front end staff members and to train the guest staff members on the various facilities that are being rendered To anticipate and follow up promptly on the guests requirements and to make sure that all their concerns are being resolved To make efforts to enhance the quality of services that are being provided and to ensure that the existing services are in compliance with the rules and regulations, and that all the safety and security procedures are being adhered to To hire and train new staff members as per the requirement and to schedule the staff members to various shifts To participate in the meetings and provide a constructive feedback regarding the performance of guest services staff

Keyskills :
payrollreservationsposguest satisfactionguest roomsguest inquiries

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