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Guest Service Associate - Housekeeping

2.00 to 5.00 Years   Gurugram   29 Sep, 2021
AAPC India Hotel Management Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaF&B Service,Sales / BD
EmploymentTypeFull-time

Job Description

Prime Function:

  • Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
  • Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
  • Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
  • Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.
Key Responsibilities:People Management
  • Establish and maintain seamless co-ordination & co-operation with all departments of ibis Gurgaon to ensure maximum cooperation, productivity, morale and guest service.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Provide high level of service standards.
Financial Management
  • Identify optimal, cost effective use of the resources.
Operational Management
  • Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
  • Ensure to report to work on time and according to posted schedule.
  • Ensure to daily change soiled linens on beds and remake beds.
  • Strictly follow the lost and found procedures.
  • Ensure floor pantries and corridors & fire exits are as per the standards.
  • Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
  • No articles should ever be removed from occupied rooms. Absolute respect for guests property should always be exercised.
  • Ensure to report any assigned rooms that do not require service Do not Disturb signs etc. to the in charge.
  • Report any malfunctioning of room equipment to the Housekeeper.
  • To abide by the mission statement of the hotel and of the department.
  • Ensure to take the responsibility for master keys of the assigned rooms.
  • Report any loss or damage to the in - charge.
  • Ensure to perform the following duties in the Public Area:
  • To dust furniture, fixtures and fittings
  • Vacuum the carpet.
  • Scrub, wash and clean the floor
  • Clean and arrange the equipment furniture as prescribed
,

Keyskills :
front officelinenwashkeyslinensdustbeverageresolving issueshotelarticlesbarbedsibisfurniturecustomer servicesalesexitscost effectivefixturesguest satisfaction

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