Head - HR & Communications - BPO

Job Description

JOB PURPOSEIndia BSC Head of HR and Communications serves as the strategic human resources advisor for the Head of BSC. This position leads the development and execution of the strategic and operational people plan, including organizational design, culture creation and maintenance, policies and practices for resourcing, developing capability, Industrial/Employee relations, the development of the HR plan and budget for the India BSC organization. As a member of the Leadership Team, the HR leader plays a critical role in building the capability and standards of the BSC, and will support the development of the BSC by developing the BSC organization and culture to deliver an aligned strategic business and people agenda.This position reports to AMH BSC India CEO.2. PRINCIPAL ACCOUNTABILITIESAccountabilities Major ActivitiesHR Strategy and Enablement- Lead the HR activities for the Business Service Center in compliance with AMHs HR policies and procedures- Provide strategic guidance to the BSC Head team on HR processes and activities, including the development of center-specific procedures- Develop long-term (2-3 years) resourcing plans, using frameworks and tools to identify the current and future organizational capability requirements for an operational area.- Facilitate workforce planning discussions with the BSC leadership team in alignment with BSCs strategic objectives; responsible for delivering and giving insights on People KPIs (e.g., retention, capability building, workforce cost vs. budgeted, etc.)- Manage all employee transitions and employee relations activities, partnering with the Global HR team and other HR Business Partners- Facilitate and manage all HR enablement activities for the BSC including compensation, recruiting, employee relations, etc.- Ensure financial targets related to People are met (adherence to compensation and benefit structures, recruiting budget, learning budget, etc.) 2. Talent Management- Lead the development of the talent management strategy for the organization including resourcing and retention and capability development.- Design and define career paths for positions within the Business Service Center that include career growth opportunities - Develop and manage the performance appraisal process for the Service Center- Design, develop and implement the Service Centers recognition program- Develop the Centers recruiting strategy and define the Centers annual recruiting plan and hire high performing talent for the BSC- Manage the learning strategy for the Service Center, including the coordination of learning planning and delivery- Responsible for ensuring onboarding activities are completed for new joiners to the Center- Facilitate organization design activities for the Center including job and team design activities; ensure spans of control adherence- Develop the resourcing and retention strategy within the BSC.- Diagnose ongoing learning and development requirements and identify and address current capability gaps.- Develop employee policies that support the BSC operation, influencing main policy where appropriate.Change Management and Communications- Develop and manage the BSCs annual communication plan- Collaborate with Group Communications to develop and execute communication events for the Center as needed- Manage the change management and workforce transition activities for the BSCPeople management- Carry out people management responsibilities in accordance with the organizations policies and applicable laws, including:- Plan, assign and direct work.- Appraise performance; provide feedback and coaching, and reward and discipline employees.- Provide opportunities for learning and self-development, and facilitate the development of technical competencies.3. SKILLS AND KNOWLEDGESkills & Desired Experience- Experience of leading the HR function for a service oriented organization with large scale operations (preferably a shared service set up)- Ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources- Experience of supervising managers of multifunctional or global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results.- Result oriented, with high level of motivation for self-growth, along with the drive for growing team members and overall organization.- Entrepreneurial spirit with high motivation and enthusiasm to learn. Experience of working in a startup service center organization will be a plus.- Experience working for a multinational organization and working with colleagues internationally- Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members- Intellectually curious about the external environment, key competitors and market trends; applies these insights to their work- Flexibility to manage talent in different time zones (US and UK)Educational Qualification- Masters Degree in Human Resources, Management with specialization in HR - Training and certification in Six Sigma or LEAN, or similar quality management experienceRelevant and total years of Experience- Minimum of 15 years experience in setting and implementing HR strategic direction and solutions for the set up and ongoing running of a large operation, preferably a shared service set up.- Minimum of 7 years in a leadership role with experience in HR business partnering at a senior level and building and delivering a strong Employer Value Proposition to drive attraction and retention in a competitive labor market.- Minimum of 10 years experience in leading, developing and coaching teams- Experience of working in services industry (outsourcing/shared services) will be a plus.,

Keyskills :
global hrpeople managementhr policiesperformance appraisal processsix sigmatalent management