Head - Operations - Retail

Job Description

Skills - Head Retail Operations 15 years+Job Type - Permanent Description - The COO supports the work of the companys Chief Executive Officer focusing on the establishment and optimization of dayto-day operations in the company.The jobholder will be expected to represent the company as appropriate and will need to be able to develop relationships across all levels in the Company and Group, interact and communicate effectively with managers within the Company and Group as well as with our business partners.Client Details: Our client is in the top Retail companies in the India. They have a strong presence with great established brands. They are growing at a very fast pace in the Indian markets. They are looking for someone who can contribute to/head their Retail/Sales & Operations team.One of Indias leading general merchandise heavy hypermarket with stores spread across India. Their stores offer affordable range of Latest Fashion, General Merchandise and Grocery needs. Their assortment aims to deliver excellent quality products in fashion, food & grocery and general merchandise at value prices across categories.Description: Strategy Development, Planning and Reporting - Ensure that strong strategic and annual planning processes are in place to produce effective results- Ensuring that all financial and non-financial reporting requirements are met on a timely and regular basisPersonnel management and Leadership: - Building and maintaining a high-performance culture through effective performance management, communication and coaching of staff- Ensure the development and maintenance of equitable personnel policies which are consistent with corporate policies and industry and markets in which the company operates- To ensure that the business code of conduct is in accordance with the laid legislative and regulatory compliances under which the Company operatesOperational Management General operation management: - Strengthen and improve sales flow layout to boost sales and profitability- Maximize customer footfall / conversion and grow add on sales- Ensure consistent high standards of customer service / satisfaction / loyalty / market share.- Ensure high level of Visual Merchandising- Ensuring that the day-to-day operations of the organisation are effectively and efficiently co-ordinate and implemented and conducted within the framework agreed to by the Board- Assist in developing a strategic plan to advance the companys mission and objectives and to promote revenue, profitability, and growth as an organisation- Oversee company operations to insure profitability efficiency, quality, service, and cost-effective management of resources- Liaise closely with all the departments (Finance, Buying, Stock control, marketing, IT,HR) to maximise sales and return on sales.- Work closely with Manager - Custom regulations in the following:- Ensure quality control of all company output as pertains to customer acquisition and delivery of servicesRelationship Management: - Assist in developing and maintaining effective strategic relationships with key stakeholders including shareholders, contract counter parties, customers, and partners- Represent the company at legislative sessions, committee meetings, and at formal functions- Represent company as official spokesperson for all means of mass communicationProfile : - Excellent Leadership skills- Relationship Management- Problem Solving and Analysis- Strategy Formulation- Understanding of Profit & Loss statements.- Strong written and verbal Communication Skills- Strong Understanding of Business, Government, and Industry Processes and legal frameworkJob Offer : The growth into a senior role if the business grows as per expectationsOpportunity to be part of the organisation at its most peak periodTo apply online please click the Apply button below. For a confidential discussion about this role please contact Saniya Khanna on +91 hidden_mobile The Apply Button will redirect you to website. Please apply there as well.,

Keyskills :
customer servicequality controlretail operationscustomer acquisitionstock controlannual planningcode of conduct