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Head - Telesales - AgriTech

5.00 to 10.00 Years   Gurugram   06 Jun, 2023
SV Talent Partner
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSBU Head / CEO / DirectorCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    (P.S This is a work from office role in Gurgaon)This is a leadership opportunity with Agritech organization wherein they are looking for a data driven individual to setup COE for tracking the customer journey and leading customer service managing larger team size (400+ including Inbound, Outbound, Voice and Chat ) and scale it to 1000 people .You would be setting up the larger lead generation team. If you are someone coming from a similar background in Ecommerce /renowned startups coming from Telesales / Insides sales and Customer service experience please read on and apply .Location : GurgaonYou would be responsible for:- Own complete P&L of the telesales vertical and formulate a data-driven strategy for growth of the business.- Design the inside sales strategy, set business goals drive execution to achieve these goals for your teams.- Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions.- Drive performance management across workforce by applying and implementing best in class performance metricsA successful applicant:- Minimum 5 years in Telesales team management, preferably from an Internet selling background.- High level of Target orientation and proven track record of accomplishing weekly / monthly revenue targets independently.- Prior experience in owning complete P&L of the telesales vertical and formulate a data-driven strategy for growth of the business.- Designing the inside sales strategy, set business goals drive execution to achieve these goals for your teams.- Should be able to hire the right candidate & train them accordingly to achieve the desired productivity- Good Understanding of Quality metrics and process improvements.Ability to drive consensus, leverage synergies from cross functional teamsWhat is in for you - A high visibility role, acting as a strong support to the leadership team- Working in an impactful role which requires a mix of operational expertise and strategic planning while discovering business potential and influencing business decisions.- An opportunity to lead a 400 + member team and manage P&L for the business,

Keyskills :
team managementstrategysellingplanninglead generationstrategic planninginside salessales strategytarget orientation

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