Hiring Customer Support Representative- UK Captive Unit

Job Description

Customer Care Representative - SYS-289
• Salary & Benefits
• Minimum Fixed Annual Salary INR 3,25,000 + Exciting Incentives + Annual Company shares of 750 + Dividend on shares
• Location
• Gurugram
• Process: 100% voice based UK inbound Customer Service for Car Insurance. The candidate should be flexible to switch to chat/email based support per the requirement & should be comfortable to offer different products and services to the customer. Candidate should be comfortable in working from office as well as home.Advance Background check:- The applicants profile would be verified for background ahead of joining and the offer letter would be a subject to a green BGV report.A current employment gap of more than 6 months would not be considered.Work From Home(WFH) readiness: A sound internet (Fibre Net) mandatoryLAN connection (minimum 50 Mbps for uploads & downloads) with a separate noise free room to work from home as the agent may have to work from both office & home with prior notification. A good/steady internet connection Fibre Net preferred and mandatory LAN connectionMandatory 50 Mbps for upload and download and 300 gb plan must share Ookla speed test snapshotSperate noise free room to Work from HomeLaptopOS - Windows 10 pro LicensedMS - Office (Not Mandatory)Processor - i5 and above or if anyone wants to go with i3, it must be Gen8 and higherRAM - 4GB RAM and aboveScreen-size - 14 inch and aboveGood Anti-virus installed and up to dateStart Date:- 01-Apr-2021(tentative) that may vary depending the circumstances.Shift Timings: UK Shift (Any 9 hrs shift in the work window between 6:00AM to 02:30AM India Time) The said timings may vary based on business requirements.Working Days: 5 Days a week with 2rotational offsEducation & Experience required: Minimum 10+2 and must have at least 12 months experience in International Voice Campaign. UK calling experience is preferred. The applicant should not have a work gap more than 6 months from the date of application.Benefits: One sidedAC Cabs (between 8PM to 8AM), Free Meals & Fruits, Free Life Insurance, Accidental Insurance, Medical Insurance & Free Gym facility. On top of all this, we have an excellent Buy a Book Scheme. We will purchase a relevant book that will help you with your development. The book is yours to keep and learn from.About the job:Admiral is an insurance company innovating its way through to the future. As an Inbound Customer Care Consultant, you will be flying the flag for Admiral and representing admiral to our 5.15 million customers. We dont think of ourselves as an insurance company, more of a customer care company that happens to deal in insurance. Are you up to the challenge You will work with a team of upbeat colleagues who will become your second family. We like to think of ourselves as a friendly bunch, so theres always a helpful colleague around to give you a hand. We work in a busy environment and you will likely take upwards of 50 calls per day, so youll need to make lightning fast decisions to help our great customers with all of their insurance needs. If you appreciate customer care and like to be the best, we have found the career for you!Skills & Knowledge Required:Excellent communication skills (both written and verbal)Reasoning and logical thinking skills to solve some more tricky queriesPeople person. as you will be speaking to a lot of them!Adaptability - Change is key to our business and our people get excited about the next new task around the cornerResponsibilitiesManage and resolve the inbound calls from our very important customersThrive on being the best! Hands on training will be an ongoing part of your role to help you excelEnsure each and every customer receives the very best serviceYou can expect to take a variety of interesting and difficult calls, some of which would include making various changes to our customers policies and answering some quite complex queries. It certainly wont be boring!Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives.Why apply for Customer Care We have a unique culture, many of our senior managers began their career in the role youre applying for now. Along the way we support you with our development plans. Theyre pretty good, they have even won awards! We believe people who like what they do, do it better! Our training is the magic ingredient to make that happen and set you on the road to stardom. Our front line staff, that deal directly with our customers, have the most important role in the business; we will make you experts in your field. While being rated within Great Places To Work we guarantee a fantastic working environment, hard work, reward and a lot of nice people to work with too!Address: Admiral Solutions, 5th Floor, Block B, Building 6,Candor Techspace IT/ITES SEZ, Dundahera, Sector 21, Gurgaon, Haryana 122001, India

Keyskills :
international bpocustomer supportvoice process