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Hiring For International customer service

0.00 to 5.00 Years   Gurugram   26 Apr, 2023
Maestro Recruiters Hiring For xyz
Job LocationGurugram
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Whats up/call: hidden_mobile (Sagar)We are looking for Customer Care Executives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behaviour.1.Responsible for providing real-time, correct, and effective communication to overseasexisting and probable customers about prices and products.2.Responsible for generating sales and making customers pay for their orders.3 Providing start-to-end customer service i.e.; helping customers with making payments,monitoring dispatches, and providing order transit updates as and when required by thecustomer.4 Responsible for developing long-term customer relationships, increasing customersatisfaction, and building loyalty and confidence in the company.5. Logging customer complaints and closing of complaints/queries.6. Well-versed with Chat Process Both Written and verbal7. Continuous Follow-up with clients/Customers for Pending Transactions if any8. Converting Customer Enquiry into potential Sales.9. Communicating with website visitors/customers, generating Sales and Solving Queries10.Must be a Team Player and need to maintain a pleasant working environment.Desired Candidate ProfileProficiency in English is the mostStrong phone contact handling skills and active listeningWilling to work in rotational shift.Achieving CSAT / Repeat TargetsCoordination with customers for any queries faced by them and solving the same.Ensure that all written communication is carried out as per the customer care procedures.Keep records of all conversations in our call Centre database in a comprehensible way. Location:Work from OfficeInterested candidates can share their profiles at directly reach out to Contact No. hidden_mobile Sagar (Available on WhatsApp)hidden_mobile (Yash)

Keyskills :
customer servicetravelcommunication skillsamadeusvoicechatbpoassociates

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