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hiring for Processor

1.00 to 4.00 Years   Gurugram   13 Feb, 2023
Wipro Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Prioritizes work as required in order to effectively respond to client needs Demonstrates sound understanding of client plan provisions Ensures knowledge of client plan provisions and supporting documentation is current and updated Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets Ensures on-time and accurate delivery of all tasks (audits) as per Service Level Agreements First level quality check, proper documentation and report-out Timely resolution and closure of Issues assigned and Maestro tasks Acquire and transfer knowledge from onshore / client (as and when required Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities Work with other supporting groups to enhance procedures and eliminate wastage. Provide inputs to Process lead/Team manager and build relationship with onshore teams through effective communication as relevant Responds promptly, thoughtfully, and effectively to changing work environments, priorities, and situations, handles multiple tasks Identifies system defects during course of audits and informs client teams to create system issue for the technology team to work on Ensures accurate billing via TRBS Recommends changes in documentation whenever there is a change in the process and seeks sign-off from team Stays current with client plan provisions and seeks opportunities to enhance understanding through Training and taking initiatives Identifies process improvements to inculcate a culture of continuous improvement by gathering data, suggesting alternatives, and knowing when and how to ask for help Ability to properly research, identify, and document issues/escalations Transparent, collaborative team player Conducts all business with integrity and upholds behaviors that support New Co Policies and guidelines (e.g., Code of Conduct, Data Privacy) Roles & Responsibilities: Documentation and ongoing task management MS Excel & Word Intermediate MS Office Research based bent of mind, analytical skills Good Analytical and Problem Solving Effective Communication (Verbal and Written) QA Feedback, Coaching and Mentoring,

Keyskills :
continuous improvementquality checkcode of conductanalytical skillsservice level

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