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HWSD Specialist

2.00 to 5.00 Years   Gurugram   23 May, 2023
Nokia Solutions and Networks India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Join us in creating the technology that helps the world act together We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.Job Role DescriptionWe are looking for a Customer Relationship Executive to join our team and be the primary point of contact for our valued customers. The Customer Relationship Executive will be responsible for building and maintaining strong relationships with customers, addressing their inquiries and concerns, and ensuring overall customer satisfaction. This role requires excellent communication skills, a customer-centric mindset, and the ability to handle customer issues with empathy and professionalism.The team youll be part ofYou will part of NI HWSD handling customer delivery & relationship for Critical customers like VIL/TATA/Google/Apple etc .Job Responsibilities & Competencies Serve as the main point of contact for assigned customers, establishing and maintaining positive relationships. Understand customers needs, preferences, and goals to provide personalized assistance and recommendations. Handle incoming customer inquiries, including phone calls, emails, and live chats, in a timely and professional manner. Address customer complaints, concerns, and escalations, striving to resolve issues to the customers satisfaction. Provide accurate and up-to-date information about products, services, pricing, and promotions to customers. Process customer orders, returns, and exchanges efficiently and accurately. Keep detailed records of customer interactions, transactions, comments, and complaints in the customer database. Collaborate with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience. Identify opportunities for upselling or cross-selling products and services to customers. Stay updated on industry trends, market developments, and competitors to better serve customers. Knowledge SAP and SAP based tools. Expertise in Microsoft office applications and tools like Power BI.QualificationsAny Graduate or equivalent; Candidates with MBA would be preferred.,

Keyskills :
cross sellingmicrosoft officecustomer complaintscommunication skills

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