Immediate Require Customer Technical Support

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team youll be part of As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers, and disruptors pushes the limits from impossible to possible. You will be part of the Business Applications CHARGING domain. What you will learn and contribute to At Nokia, we act inclusively and respect the uniqueness of people. Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Responsible for providing Remote Technical Support for the Nokia Smart Plan Suite (SPS), DSC and Surepay product. This position requires high degree of technical skills to provide end to end technical CARE support for global customers on 24x7 basis. The candidate is required to have deep understanding, knowledge and debugging skills of telecom protocols: Diameter (Gx, Gy, Sy, Rx), SOAP. Working experience on providing technical support for Policy/ Charging node for all kind of issues. In addition, understanding of IN related telecom protocols: SS7/SIGTRAN, CAMEL call flows and Nokia IN product. Troubleshoot, diagnose, and suggest/perform corrective or preventive maintenance actions on issues reported by customers on live/production sites. Provide customer with timely updates and progress on the debugging of the issues. Maintain high level of customer satisfaction by providing services fully compliant with the SLA Ensure every customer reported issue is properly documented in the ticket for tracking purposes and learning opportunities. Ensure time tracking accuracy for cost charging purposes. Maintain service uptime & SLA as committed. Provide root cause analysis for the critical/outage issues. Handling outage restoration and restores the service efficiently and within the required timeframe as per SLA. Engage additional support level within a predefined time frame and collaborate with them, as needed in order to resolve the issues. Use the knowledge management tool by searching/creating/updating articles. Proactively share knowledge with others. Work well in a team environment, teach and learn from the teammates. Have a desire and ability to learn in a fast paced and innovative environment.
• Working knowledge of Aerospike
Skills required (mandatory): Person should have 3 to 5 years of experience. Good Technical Skills in telecom protocols: diameter (Gx, Gy, Sy, Rx), SOAP.
• Good working level knowledge and troubleshooting of RED HAT Linux or any other
PERSONAL ATTRIBUTES:
• Bachelors in Engineering/BCA/MCA with 4-8 Yrs of experience/ Diploma with 5-9 yrs exp in System Administration operation (Troubleshooting, Configuration, Lab testing etc.)
• Availability for travel & Flexible to work in global time zones if business demands
• Good logical and analytical understanding Team player with good interpersonal skills
• Demonstrate adaptability & learning ability in new technological area
• Willingness to learn, share knowledge and transfer competence.
• Process orientation. Good verbal and written communication
• Strong problem solving ability
• Good organizational skills
• Ability to perform multiple tasks concurrently with ease and professionalism
• Service and Customer oriented, ability to work under pressure
Additional Information,

Keyskills :
red hat linuxroot cause analysisroot causelab testingtime trackingservice providersworking experienceknowledge managementinterpersonal skillssystem administrationpreventive maintenanceplm