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Implementation Services Specialist

5.00 to 7.00 Years   Gurugram   11 Feb, 2021
Markit India Services Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax,Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Implementation Services SpecialistWe are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV s suite of products (Markitwire, Markit Trade Manager, DSMatch etc). The position requires the incumbent to focus on OTC and derivatives settlements product rollout to new participants. Duties & accountabilities:

  • Direct interaction with MarkitSERV Clients globally to resolve technical and non-technical related queries.
  • Assist clients to comply with global regulations like CFTC, ESMA, HKMA, JFSA etc.
  • Ensure input of accurate client static data / profile configurations.
  • Assist clients with clearing of OTC derivative trades for CCP s like CME, LCH, ICE etc.
  • Monitor client queries, investigate and troubleshoot errors and work with internal groups to provide resolution .
  • Assist inter dealer brokers like ICAP, Tullets and BGC for successful execution of trades under SEF, MTF/OTF route.
  • Respond to client requests by providing detailed analysis and feedback
  • Work closely with internal teams for system enhancements.
  • Participate in internal / external training needs. Educate clients on upcoming product enhancements / changes.
  • Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the tradeflows and help troubleshoot issues faced by the client.
  • Configure the product as per clients requirement with regards to trade confirmation.
  • Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
Business Competencies:
  • University graduate preferred
  • Experience between 5 to 7 years financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired
  • Previous experience working with external clients directly is preferable
  • Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus
  • Previous experience working with software systems and technology is preferable
  • Ability to work in fast paced environment with client orientation
Personal competencies:
  • Very strong customer service and problem-solving skills
  • Focused on Operational Control and Data Security
  • Flexible and able to adapt to change
  • Able to work independently with minimal supervision
  • Excellent interpersonal, written and verbal communication skills
  • Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
  • Flexibility working in shifts
-----------------------------------------------Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.For information please click on the following links:IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency-----------------------------------------------Current ColleaguesIf you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.,

Keyskills :
verbal communicationotcfinancial servicesanalytical skillsexternal clientsquantitative managementstatic dataoperational controlfinancial markets

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