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Infrastructure Service Management Application Tech Support Practitioner

2.00 to 4.00 Years   Gurugram   26 Feb, 2022
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Project Role :Application Tech Support Practitioner
    • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    • Management Level :11
    • Work Experience :2.5-4 years
    • Work location :Gurugram
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : 1 standardize methods/procedures ITIL v3 are used for efficient and prompt handling of all /incidents in order to minimize the impact of incidents upon client end service quality 2 Central Communication point for Major Incidents 3 Respond to user/client escalations and engage functional escalations 4 Participate in incident management meetings, drive initiate SRT bridges 5 Drive metrics for Hopping, backlog, reopen tickets aging tickets
        • Technical Experience : 1 ITIL V3 Foundation certification 2 Knowledge of the connecting processes like problem, change, event management 3 Good and clear communication skills with multiple levels of an organization, including interaction with senior-level business partners within the company/client 4 Excellent ability to manage multi-task high priority efforts/ competing priorities and flexibility to adjust into 2X47 environments 5 Self-driven and resourceful to achieve goals independently
        • Professional Attributes : 1 Ability to work in cross functional teams 2 Strong Communication skills 3 Strong analytical skills 4 Flexible for 24/7 shifts
      • Educational Qualification : 15 years of full time education
    ,

Keyskills :
strong analytical skillsstrong communication skillsv3 foundationservice qualityevent managementanalytical skillsincident management

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