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Infrastructure Service Management Service Management Practitioner

2.00 to 4.00 Years   Gurugram   05 May, 2022
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com
    • Project Role :Service Management Practitioner
    • Project Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
    • Management Level :11
    • Work Experience :2.5-4 years
    • Work location :Gurugram
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : -Major Incident, Problem, Change and Release Management -Coordinate, and standardize all ITIL problem management activities ensuring root cause and prevention is identified -Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution -Prepare reports and trend reports for use in the problem management process -Coordinate, convene and facilitate problem review meetings -Handling MIM bridges and CAB calls
        • Technical Experience : -Good understanding of ITIL -Good understanding of Problem-solving Techniques -Basic technical understanding of Servers, Applications, triaging, Network -Basic understanding of MS Suites -Should have experience on Trend Analysis and identifying improvement and automation opportunities -Advanced Excel knowledge including VB Macros
        • Professional Attributes : -An ability to learn and adapt new processes quickly -Good time management skills -An ability to follow processes -Strong documentation skills -Good communication skills both written and verbal -Should be flexible for 24X7
        • Educational Qualification : -Minimum Graduate degree on BTech, BE, BCA, BSc computers or BSc IT
      • Additional Information : -Basic knowledge on Ticketing Tools -Understanding of Workflows and Operational readiness
    ,

Keyskills :
root causetrend analysisticketing toolsproblem solvingtime managementmanagement skillsrelease management

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