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IT Helpdesk- Merchant Success l Gurgaon l Salary upto 4 LPA

1.00 to 6.00 Years   Gurugram   03 Aug, 2023
ASAP Staffing Solutions
Job LocationGurugram
EducationNot Mentioned
SalaryRs 3.0 - 4.0 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    We are seeking a talented and customer-focused Helpdesk to join our team. The Helpdesk will be responsible for providing technical support to customers, resolving their issues, and ensuring their satisfaction.Responsibilities:
    • Respond to customer inquiries via phone, email, and live chat,
    • providing technical support and troubleshooting assistance.
    • Investigate and resolve technical issues in a timely manner, escalating issues as necessary.
    • Document customer interactions and issue resolution in a database for tracking and reporting purposes.
    • Stay up to date with the latest product knowledge, including updates and new features, to effectively assist customers.
    • Provide customers with clear and concise information, advice, and solutions.
    • Continuously strive to improve the customer support experience and process.
    • Collaborate with cross-functional teams to resolve complex customer issues.
    • Meet or exceed performance metrics and customer satisfaction goals.
    Requirements:
    • Strong technical knowledge.
    • Excellent written and verbal communication skills.
    • Ability to multitask and prioritize effectively.
    • Strong problem-solving and critical thinking skills.
    • Customer-centric approach and a passion for providing excellent customer service.
    What we are offering:
    • Opportunity to work in a fast-growing Start-Up with lucrative compensation bene1ts.
    • Working directly with the leaders; having a high level of work independence, autonomy, and empowerment to lead company-wide changes.
    • Work with a market dominating technology.
    • Excellent platform for learning how to build teams, achieve goals and handle high growth situations.
    • Ideal for people with entrepreneurial ambitions
    Interested Candidates may WhatsApp their CVs to Sameer @hidden_mobile or Mail: Sameer@hidden_emailRegardsSameerASAP Staffing Solutions

Keyskills :
technical supportclient servicingremote accesscustomer supporttroubleshooting

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