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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
What Youll DoYou will provide high quality application support to consultants and external clients.In this role, you will be responsible for technical and functional troubleshooting of ClienTech applications. You will assist in access provisioning, user management and ticket management. You will troubleshoot and resolve technical and functional issues involving these applications via email and over the phone while adhering to internal processes and McKinsey quality standards. You will investigate problems and identify solutions in an efficient, creative and timely manner by utilizing available search tools, synthetizing information coming from different sources and providing the best possible answer. You will be responsible of escalating second/third level technical issues to the appropriate teams as well as following up on the results.You will also contribute to the improvement of the service line by identifying strategies to help reduce/resolve occurrence of issues.There is flexibility to hire at the Junior Technical Advisor or Technical Advisor level, depending on candidate experience.,
Keyskills :
salestroubleshootinginspectionmechanicalsafetyfollowing upuser managementapplication supportemailaccesssearchmanagementprovisioningExecutive Networking