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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
Lead Associate Core Operations Function: Operations Gurgaon, India Transformation happens here! Come, be a part of our exciting journey! Inviting applications for the role of Lead Associate, Core Operations Responsibilities Perform initial triage and troubleshooting of all Network and Systems related incidents and outages Respond to Monitoring alerts, assess impact and take appropriate action Responsible for resolving Incidents and Service Requests while following defined procedures for classification, assignment and tracking Provide on-call support over weekends as the need arises Qualifications we seek in you! Practical understanding and ability to seek in ONE of the following Networking LAN, WAN, Wireless LAN and VPN: Basic Installation of Switches, Routers and Firewall Configuration of Switch access and trunk port, interface, VLAN, VTP, STP Configuration of Router WAN and LAN interfaces, static routing, Telnet and SSH, Site to Site and Remote Access VPN Configuration of Firewall trusted and un-trusted zones, NAT, IPS, application control and URL filtering VPN, ACLS user management Solid Grasp OSI layers Problem solving knowledge of Switching, Routing and Firewall OR System Administration: Log in to Windows/Linux servers Direct root log in/RDP with domain & local accounts, use Putty for logging in to Linux servers or SSH to remote servers Should have extensive Knowledge about Windows and Linux Operating systems. Monitor server performance and respond to alerts Handle user access (eg. LDAP, AD) Linux and Windows basic troubleshooting (eg. CLI commands - top etc.) Exposure to Single Sign On (SSO) Familiarity with Google Admin/G Suite Admin, Salesforce, LDAP, JIRA Basic understanding of private and Public Cloud Technology (eg. AWS, VMware, GCP, Oracle etc.) Preferred qualifications Bachelor s Degree or Level two technology experience in Networking or Systems CCNA, Network+, MCSE, RHCE or equivalent Certifications Basic Level of understanding of Python, Ruby, Scripting Problem solving and troubleshooting skills Outstanding customer service skills Keen analytical and structured approach to problem solving Excellent documentation skills ,
Keyskills :
customer relationsreportingslaaccountsbasispostingremote accessurl filteringcustomer focusstatic routingproblem solvinguser management