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Lead - Customer Success

3.00 to 8.00 Years   Gurugram   28 Feb, 2022
Talent Acceleration Corridor ( TA Corridor )
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    We are scouting for Lead - Customer Success for one of our largest ecommerce clients:To lead and grow revenue from designated accounts that have high growth potential; Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.Experience Range:4 - 8 yearsEducational Qualifications:B.Tech/B.E, and MBA/PGDMJob Responsibilities:- Lead and grow revenue from accounts that have high growth potential- Be responsible for selling multiple products & services to new/ existing clients, such as Digital Advertising Solutions, Digital Lead Gen Services, Branded Content & Creative Services, and Tech Solutions & Services- Identify, ideate, and develop new product revenue opportunities within the existing clients- Strive for converting mid-sized accounts to large key OEM accounts within a defined time frame, and continuously activate new accounts to widen the customer base.- Be the primary point of contact and build long-term relationships with the assigned customers.- Actively manage the client & agency ecosystem, and other key stakeholders in the market to widen customer base and cross-sell multiple products & services to assigned customers.- Forecast and track key account metrics and sales targets.- Handle escalations and resolve any issues and problems faced by customers and deal with complaints to maintain trust.- Work internally with the business, product, service delivery, and marketing teams to sell & service customers effectivelySkills Required:Google Analytics, Enterprise Account Management, Excel, PowerPoint, Key Account Development, Digital Media, Media Sales, Agency Relationship Management, Client Accounts,Candidate Attributes:Min 7 Years of total experience of which min 3 years of experience in the Digital industry, preferably mediaMedia savviness :- Knows how to manage Client/Agency eco-system & relationship- Has good access & is friends with stakeholders in both Client & Agency org- Understands media planning basics- Understands brand management basicsDigital marketing expertise :- Display - branding & performance- Programmatic- Lead Gen- Social Media & Influencer marketing- Digital Video & OTTAuto OEM :- Understand different archetypes: Marketing, Media, Sales, Sales Planning/CRM, IT and their agendas- Understands OEM business, product, dealer network, budgetsEnterprise Selling basics :- Persuasive seller leverages frameworks such as SPIN selling ( Sale-o )- Understanding of Major Account Selling (leveraging data & info)- Dealmaking- Communication & presentation skillsAttitude - Drive/Hunger/High Energy- High Agency / Sense of ownership- Motivation/AmbitionOther Skills (nice to have)- Master storyteller, or good perception-based seller- Ideas person creative problem solving,

Keyskills :
key account developmententerprise account managementagency relationship managementmedia saleskey accountsocial mediaspin sellingdigital media

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