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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Location: Gurugram, IndiaThe role transcends between Customers, People & Processes, Product & Technology.Key Responsibilities:- On Customer front - Leverage cutting edge analytical techniques to boost customer satisfaction & be able to answer basic customer-centric questions- Developing a comprehensive view of the customer over the entire decision journey - from acquisition and onboard to upgrade cycles and renewals/churn- Monitor all top risk Accounts, expand CART- Collaborate with business leaders on reducing overall process completion time (Think ELE WRT SFDC case logging!)- Meet regulatory compliance - Non-Public Material Information, Legal & Security audits to maintain adherence- Showcasing before/after the outcome of features enhancement entailing impact on touchpoints, duration, engagement & NPS.- Outlining Product & feature limitations with potential client impact- Driving - Cost Efficiency- through case deflection by leveraging technology - KB & Client Trainings - Leveraging IT - UI Path as our go to RPA Platform to automate all recurring/repetitive tasks - Further streamlining customer contact optionsWhat You Need for This Position :- 5+ years of experience with good expertise of Cvent Core Products.- Candidates should be premium colleges/ institutes - Preferably IIM.- High comfort level in using online, complex software products.- Excellent interpersonal, presentation, and verbal and written communication skills.- Organized - can structure thinking and organize actions.- Is able to organize own workload and personal priorities- Can think strategically and have a clear practical sense of how to implement strategy- Can inspire, encourage, and support others to apply their skills and effort to critical tasks and outcome- Should have knowledge of PowerPoint, Word, and Excel.- Strong organizational, planning, project management and problem resolution skills.- Ability to act independently as well as collaborate with colleagues to achieve needed results- Strong business acumen, ethics, and high integrity. - Ability to remain agile in a fast-paced, constantly changing environment.,
Keyskills :
strong business acumensecurity auditsbusiness acumencustomer contactproject managementproblem resolutionregulatory compliancewritten communicationcustomer satisfactionanalytical techniques