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Management Application Tech Support

1.00 to 6.00 Years   Gurugram   05 Sep, 2023
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaClient Server
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    • Project Role :Application Tech Support Practitioner
    • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    • Management Level :9
    • Work Experience :6-8 years
    • Work location :Gurugram
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : a: Operations management b: Team Management c: People Management d: Performance Management e: Budget and Cost pyramid management
        • Technical Experience : a: Good knowledge of incident management and reporting tools b: Good Technical know-how on system trouble shooting c: Good problem solving and analytical skills d: Good knowledge on Excel and PowerPoint e: Seven to ten years of experience f: Minimum two year of operations management experience in Service Desk domain supporting global customers e: Minimum one year of team handling experience
        • Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working per week with two weekly offs based on roster d: Good people management skills
        • Educational Qualification : a: Bachelors degree
      • Additional Information : Flexibility to work on weekends and Indian holidays
    ,

Keyskills :
team handlingproblem solvingteam managementservice desk

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