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Manager

5.00 to 10.00 Years   Gurugram   04 Jan, 2023
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Manager- Retail BankingWe are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. Candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management, reporting to LOBs and internally to process heads, responsible for driving productivity, daily / weekly/ monthly reporting and drive new ideas for process improvement and streamlining. Responsibilities In this role, you will be responsible for
    • Leading day to day operations and taking care of process metrics
    • Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them
    • Identify process anomalies and get those fixed
    • Drive efficiency & productivity in teams every year
    • Ability to communicate efficient with client and the process management on issues related to the subject
    • Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies
    • Responsible for Work distribution and maintain proper flow of volume in order to avoid TAT misses
    • Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
    • Proven ability to work with customers and efficient communicating anomalies
    • Daily/ Weekly/ Monthly Reporting
    • Training of new recruits in the team
    Qualifications we seek in you Minimum qualifications
    • B. Com graduate
    • Relevant experience in banking operations Or Trade finance
    • Experience with Six Sigma tools
    Preferred qualifications & skills
    • Experience in managing a banking process
    • Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
    • Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion
    • Good Comprehension skills
    • Good Analytical/Reasoning skills
    • Ability to read, Interpret and analyze legal language
    • Good in Calculation & Reconciliation.
    • Excellent Written and Verbal Communication Skills
    • Deadline driven and strong multi-tasking skills
    • Ability to make good judgments and have a tact for solving problems.
    ,

Keyskills :
six sigmatrade financeservice levelcustomer focusemerging trendsanalytical skillsbanking operationsprocess managementprocess improvement

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