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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Internet / E-Commerce |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Function: Customer ExperienceDesignation: Manager/Sr. Manager- CX Design & StrategyJob Location: GurgaonResponsibilities: In this role you are required to identify and assess complex problems for a defined set of areas of responsibility. You would create solutions in situations in which analysis requires an in-depth evaluation of variable factors. Requires adherence to strategic direction set by senior management when establishing near-term goals. Decisions individuals at this role make have a major day to day impact on the area of responsibility. - Liaise with internal teams such as marketing, product development, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey - are plugged- Responsible for creating satisfying or compelling experiences for customers with a focus on reshaping the customer experience to maximize conversions. - Responsible for driving Process improvements within the guard rails of Cost, Quality, Reliability & Stakeholder Experience.- Preparing Standard operating procedure, templates and workflow documents for each stage of the operationSkills Required: - Ability to define problem statement, design & improve processes across life cycle of customer on ecommerce- This role will also need program management skills to drive execution of the changes planned across a cross functional team in a relatively ambiguous environment. - Candidates should have hands-on experience of working in critical customer experience life-cycle stages. Also should have exposure to product development- Candidates should know how to pull and analyze data to validate hypotheses. Background : - Prior experience of 4-5 years (Manager) 6-8 years(Sr. Manager) in consulting or ecommerce in customer experience or process improvement roles. - BTech + MBA from Top institutions of India.,
Keyskills :
missenior managementaccount managementprogram managementlife cyclemanagement skillsfinanceltdproduct developmentsalesaccountancystandard operating procedureprogram management skills