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Microsoft Azure - L2 Technical Support

2.00 to 7.00 Years   Gurugram   09 Jun, 2023
Planet Recruiters
Job LocationGurugram
EducationNot Mentioned
SalaryRs 8 - 12 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    HIRING IS OPEN FOR MICROSOFT AZURE [ L2 INTERNATIONAL TECHNICAL SUPPORT ] FOR GURGAON LOCATIONIMMEDIATE JOINERS WILL BE PREFFERED !Profile:- Microsoft Azure - International L2 Technical Support For Virtual Machines/AVD (Technical Voice Process)Eligibility Criteria Work Experience of Minimum 2 years on Microsoft Azure L2 International Technical Support [ Virtual Machines / Azure Virtual Desktop ] Experience is Mandatory. Working Experience of Microsoft Azure platform & Windows Virtual Desktop along with working experience related to PowerShell, Azure AD Management, Azure APP Service, Azure MFA Configuration, Azure Active Directory, Active Directory Domain Services [ ADDS ] is mandatory. Must have Certifications like MCSE or MCSD Azure (Advanced Level), AZ104 & ITILPrincipal Responsibilities Responsible to provide high end Technical & Project based support & consultation for Azure Cloud. Help Tier 1 resources to address the Microsoft Azure related issues. Troubleshooting the Level 2 & advanced Azure & Windows Virtual Desktop issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer. Initiate improvements in tools, requirements gathering, processes, and people. Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Azure related tickets. Understanding Azure support priorities and objectives and taking an active role in accomplishing them. Responsible for handling individual projects related to new implementations, improvisations or migrations to Azure. Should have excellent understanding of IT Infrastructure elements like Servers, Network, AD, DNS, DHCP, File etc. Should have excellent troubleshooting skills to troubleshoot complex issues related to Azure infrastructure.CONTACT FOR FURTHER INFORMATION:- PARMEET : hidden_mobile / hidden_email

Keyskills :
microsoft certified professionalvirtual desktop infrastructureitil certifiedvirtual machinesmicrosoft azurepowershell

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