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MT-OTC collections

2.00 to 5.00 Years   Gurugram   30 Mar, 2023
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaMarketing / Communication
EmploymentTypeFull-time

Job Description

    MT, Collections
    • Leading a portfolio of Collectors deliver on customer specified parameters, employee related priorities and the profitability of the business.
    • Detailed understanding of Personal Loan, Auto Loan, RIBG, and Field Collections.
    • Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners
    • Should drive the In/ output metrics, Contact Rate, Promise Rate, Resolution Rate & should have worked upon Dialer
    • Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
    • Understand performance metrics. Perform a trends analysis. Recommend and execute suitable actions to the customer.
    • Purposefully resolve people issues and ensure that attrition is well below the defined target.
    Qualifications Minimum qualifications
    • Graduate (Any Subject area)
    Preferred qualifications
    • Has understanding of balancing defaulted accounts, speak to end customers, resolve queries and the account.
    • Make process improvements to ensure delivery on all performance CTQs
    • Roll out various contests and other motivational tools for team from time to time.
    ,

Keyskills :
new hirescustomer focusbehavioral trainingreportingattrition

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