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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Network / System Administration |
| EmploymentType | Full-time |
Job Responsibilities: Troubleshoot network issues of enterprise customers (US/CAN region) Effective engagement with customer (written & verbal) & ensure Customer Satisfaction Technical Support, Customer HandlingMandatorySkills: CCNA/CCNP Good Excellent Written and verbal Communication, International Customer Handling skills.Experience in handling international customers Presentation Skills, Strong interpersonal skills & teamwork Firewall Initialization, address translation (NAT, Global, Static) Core Knowledge of TCP, SMTP (How it works) Cisco AnyConnect, Remote Access VPN (IOS/ASA), XAuth, Split-Tunnel, NAT-T IPsec LAN-to-LAN (IOS/ASA) Remote Access VPN (IOS/ASA), XAuth, Split-Tunnel, NAT-T AAA protocols: Radius, TACACS+, Wired and Wireless authentication protocol_802.1x LDAP, Active Directory, RSA Secure ID ACS; ISE_ Profiling, Posturing, BYOD, Guest Access Experience (In Month): 24Qualification: Any Bachelor degree,
Keyskills :
troubleshootingswitchesroutersnetworkingstrong interpersonal skillsremote accessactive directorytechnical supportcustomer handlingpresentation skillscisco