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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk,General / Other Software |
| EmploymentType | Full-time |
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industrys only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250 Communications Service Providers in over 120 countries, which serve more than 50% of the world s subscribers.Role SummaryField Service/Support Engineer: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Survey Tip: This job provides customer support. If employee is primarily responsible for applications/systems engineering, match to the appropriate applications/systems engineering position in the Global Sales Survey.Key ResponsibilitiesTroubleshoot issues on Live production systems with usage of tracing/analysis tools. Should be fully process driven and should show keen interest in SLAs, KPIs and customer success.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.Customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.Job RequirementsShould have extensive experience in IMS network products like I/S CSCF, TAS, SBC, IPSMGW, RCS/RMS, HSS.Experience on IMS core network and Ap plication Servers is a must.Hands-on experience on Virtualized node installation/deployment (VMs). And shld be well versed in Linux hands on.Protocol knowhow : SIP, MSRP, Diameter, MAP, HTTP, SOAP, DNSShould have Customer production nodes troubleshooting experience.Can have experience testing of the products or Solution End to End.AccessibilityMavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.,
Keyskills :
networkingcore networkglobal salesfield supportproduct supportlive productioncustomer supportservice providerscorporate liaisonproblem resolutionproduction systems