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Operations Processing Senior Associate

1.00 to 3.00 Years   Gurugram   30 Mar, 2023
NTT Global Delivery Services Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    • Commissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North-America and Global.
    • Conduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings.
    • Correct settings and configuration of New and Existing cameras, remotely.
    • Investigate and resolve data or account discrepancies
    • Escalate issues in a timely manner to a supervisor when unable to resolve/ understand customer request/issues.
    • Demonstrate good interpersonal and customer relationship skills
    • Document all activities and actions required to successfully resolve customer issues.
    • Provide efficient and courteous service to customers at all times.
    • Apply in-depth knowledge of systems and operations in support of assigned customer group.
    Required Experience and Qualification
    • Open to work in 24 x 7 environment, specially US shifts
    • 6+ months of experience in a customer service role - ability to understand customer request and apply a logical thought process to find a solution.
    • 6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet.
    • Strong attention to detail, time management and organizational skills.
    • Ability to communicate (oral and written) effectively to exchange information with our client.
    • Graduate, in any stream
    • Should be working from Delhi NCR region in current WFH situation
    Typical Years of Experience Typically requires 1-3 years relevant experience.,

Keyskills :
customer relationsinsurancequalitysalesmiscustomer servicecustomer relationship

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