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Partner NPS manager

2.00 to 5.00 Years   Gurugram   28 Mar, 2022
1mg Technologies Private Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    TATA 1mg is urgently looking for a Partner NPS manager- (Seller NPS)Location - 1mg HQ, GurgaonRegular MBA is a must.Only those who qualify can send an email with current, expected CTC and notice periodTATA 1mg is Indias leading digital health care platform. Started in 2015 with a vision to make health care accessible, understandable and affordable, weve fundamentally disrupted health care in India and are the clear leaders in the fast evolving digital health ecosystem.TATA 1mg has clear industry leadership, the best in class management team, deep collaborations with Government, pharmaceutical companies, health care & insurance providers etc. We are backed by eminent investors -Sequoia Capital, Maverick Ventures, HBM Healthcare Investments, Omidyar Network etc. and have raised more than $100m till date.About the role : Partner NPS manager is a high visibility role, based out of HO in Gurgaon. This will involve close working with the CXOs and business heads to make Tata 1mg an aspirational organization for caregivers (incl. phlebotomist). We are already working with 1000+ caregivers, providing services to 5000+ customers per month with massive expansion plans. This role provides the opportunity to make a real impact on the lives of patients and provide them with superlative healthcare experience. Key responsibilities :The responsibilities span across 5 key areas:- Planning for the best in class- Custodian of NPS for caregivers at 1mg (1000+ in number)- Planning the complete lifecycle including hiring planning (recruitment by diff team), policies, performance management, rewards and recognition, L&D, retention management etc. - Frequent interviews with the caregivers to understand the pain points and go through the process from caregiver perspective- Ensuring on-ground implementation- Designing and measuring monthly NPS and working on insights from that- Working with the field team to ensure implementation as per plan- Refining processes- Understand best in class processes from healthcare as well as adjacent industries- Look at all current processes and suggest improvements from caregiver perspectiveAnalytics and Technology : - Frequently analyze all partner metrics to bring in insights and take actions- Work with product and technology teams to bring in any fundamental changes- Understanding of off the shelf technology tools to improve partner experience- Develop a safe and performance driven culture to make Tata 1mg an aspirational organization for all caregivers - Measure performance, develop career path and setup culture of rewards and recognitionBasic requirements:- 2+ years of relevant experience (HR/ IR, similar roles in ecommerce organizations). Experience in a fast paced environment or startup is a plus- Empathetic leader to understand the partners needs.- Excellent problem solving and analytical skills,

Keyskills :
behavioral trainingperformance managementpharmaceutical companiesretention management

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