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Phone Banking Officer_Gurgaon

1.00 to 6.00 Years   Gurugram   17 Dec, 2021
V-Konnect Associates
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

  • Quickly identifying and understanding customers need for escalated calls
  • Coordinating with internal stake holders and providing resolution to customer
  • Ability to handle escalations and diffuse crisis situations
  • Should be able to interact with customer and internal stake holders confidently
  • Good stakeholder management skills
  • Good understanding of products and processes
  • Excellent written and spoken communication
  • Think out of the box and spearhead initiatives for improving customer experience
  • Having knowledge of Retail Liabilities/Asset product and process would be an added advantage

Keyskills :
business planningoutsourcingcrisisretailbankingtrainingcreditsalesmanagementstrategycustomer servicecross sellingcommunicationexecutive managementcrisis situationsperformance managementcustomer experiencechange managementstakeholder mana

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