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Process Associate - Customer Service Transactions

1.00 to 6.00 Years   Gurugram   10 Apr, 2023
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Process Associate/ Process Developer, Customer Service TransactionsTransaction processing according to standard work & SOP Prioritize transactions according to detailed guidelines to meet SLA Plans and prioritizes tasks and work responsibilities to achieve objectives Comprehending and responding to customer inquiries. Identify, research, and resolve problems. Assist with/perform other team tasks as the need arises. Ability to accurately interpret and compile information from a variety of sources and systems Ensure that turnaround time and quality of the work meets Company service standards Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls Handle own work in process and support team efforts to ensure that individual, team goals are met. Maintain key records like working files, email for reference and audit purpose Ability to handle basic day to day requirements of excel Qualifications: Minimum qualifications Graduation in any stream except B.Tech and Technical Graduation & Law Preferred qualifications Relevant Insurance experience preference to Customer Service background Good English Communication (Both written & verbal) Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data Displays energy and enthusiasm in approaching the job Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service Ready to work on stretched working hours Ability to independently work well with internal and external customers Customer service focus Basic Computer knowledge along with typing speed of 25 words/minute Insurance knowledge,

Keyskills :
customer relationsinsurancequalitysalessaphigh analytical skillstyping speedstandard workcustomer focuscustomer serviceequipment supplyanalytical skills

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