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Process Specialist

1.00 to 6.00 Years   Gurugram   31 Oct, 2022
Wipro Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Customer Orientation & Centricity - Exceptional customer service focus, including attention to detail and producing quality results - Ability to comprehend complex and variable Customer Queries. - Ability to summarize the situation and be able to articulate the response on the Query received - Takes end-to-end Ownership and accountability of Customer Issues for resolution - Ability to gauge the Customers sentiments & emotions Problem Solving and Decision making - Attention to detail - Ability to unpack customer issue - Layer by layer - Ability to navigate through unknown and look for solution - Understand the root cause of the issue and ability to assess downstream impact to other processes - Not hesitating to seek help, probing and going the extra mile to solve Googler issue - Ability to do diagnostic work and process information logically - Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome Aptitude & Logical Reasoning - Ability to intrepret Customers situation and connect the dots to the available resources & solution - Requires good analytical skills in order to validate complex & dynamic queries - Ability to prioritize & organize tasks Ownership & accountability - Ability to take end-to-end ownership of a task and see it through completion - Manage multiple handoffs and information flow from diverse sources - Demonstrate accurate application of logical and analytical reasoning towards performing while data processing Communication Reading & Comprehension skill - Strong ability to interpret and make sense of directly stated needs and identify hidden / unstated needs that were not literally given - Excellent command of a broad range of vocabulary, allowing themselves to express themselves clearly and appropriately - Consistently maintain a high level of grammatical accuracy - Ability to consistently maintain a service tone in articulating sentences Listening & Spoken Language Skill - Strong ability to actively listen, interpret users stated and unstated needs and establish a positive rapport and personal credibility - Ability to understand wide range of domain related contexts through a well maintained conversations demonstrating clear intent to offer a solution - Ability to express themselves clearly and appropriately - Strong customer centric, professional and service oriented tone during a telephonic conversation Roles & Responsibilities: Relevant Experience: 1) Customer Service- (Tier 1) 2) Consulting 3) ITES/Aviation/Hospitality 4) Client Management/End Client interaction 5) HRO domain Experience 6) People Manager with Experience in resolving people/employee related issues Qualifications: MBA HR/Bachelors/Post Graduate/ MBA/Tech/Non Tech HRO,

Keyskills :
qualityslacustomer relationssapgoing the extra milereporting

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