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Process Trainer

1.00 to 2.00 Years   Gurugram   08 Apr, 2024
IQX Global Solutions Private Limited
Job LocationGurugram
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Are you passionate about training and development in the dynamic world of business process outsourcing (BPO) Were looking for a talented individual as aBPO Process Trainerin Gurgaon, India!As a BPO Process Trainer, youll play a vital role in ensuring that our team is equipped with the training they need to excel in their roles.Key Responsibilities:
    • Develop and deliver comprehensive training programs for various BPO processes.
    • Facilitate engaging and interactive training sessions for new hires and existing team members.
    • Provide one-on-one coaching and mentoring to enhance performance and professional development.
    • Monitor training effectiveness and continuously improve training materials and methodologies.
    • Collaborate with stakeholders to ensure training content is aligned with business objectives and quality standards.
    Qualifications:
    • Bachelors degree in Education, Training & Development, Business Administration, or related field.
    • 1-2 years of experience in a BPO training role, with a strong understanding of BPO processes.
    • Excellent communication and presentation skills, with the ability to convey complex information clearly.
    • Proficiency in instructional design principles and training evaluation methodologies
    If youre ready to take on a new challenge and make a difference in a fast-paced, collaborative environment, we want to hear from you!

Keyskills :
process trainingtrain the trainer certifiedsoft skills trainingtraining needs analysistraining analysiscorporate trainingproduct training

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