Professional Services Specialist

Job Description

In one sentenceThe Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment.What will your job look like You will review the business and technical requirements with customers, providing solutions that best address the customers needs.You will use your expert ability to write, review, and test detailed design documents, performing configuration and customization of code.You will provide technical support during all phases of a project and advices the customers technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc. You will provide estimates, leading the project, developing the customizations and writing the demo scripts / storyboards. You will install and configure products in internal labs (ST), customer labs (UAT/Performance), and customer production environments. You will help us to integrate Amdocs products with third party applications within commercial customer networks.You will create and deliver customized functional training to the customer as well as to other internal organizations. You will oversee end-to-end non-functional/performance testing, from test design up to an including test scenario implementation and analysis and result reporting.You will perform connectivity validation of related system components, review results with the customer and the customers vendors, and provides relevant technical input to project status reporting.You will lead and screen all defects/incidents during the project, directing them to the relevant owner and following up on their handling. All you need is.Candidate should be expert in C1CV -Configuration, Migration and Business Operations.Experience in requirement discussion with Customer/Commercial/Business Team is mustCandidate will be responsible for Configuration of Tariff, SO, PO, AUTs, Discounts, Notification, Balance, RC, NRC, Location Relation, Usage Items, Usage Plans, LRN, USSD/PCN, VAS Codes configuration on C-1 PCAT, Journaling Configuration.Candidate will be responsible for solution design Configuring the product solution as per business specifications and participating in discussion of technical solutions with customers.Candidate will be responsible for Roaming configuration (Operator, Partnership, Agreement, Account TAP-IN & TAPOUT, and Guiding Rule).Candidate will perform version Propagation ,Taking URE traces on SLU and DSLU for Voice, SMS and Data.Candidate should have knowledge of O & M Health Check-ups and troubleshooting which includes CDR generation, monitoring of no. of live calls running in different SLUs ,Close monitoring on links between SGU with SLUs, STP and MSS, keep control on disk space in all SLUs, DSLUs, SGUs, SDPs, UPM, ASU,ASYNC-JMS, SAPICandidate will perform the Journaling code configuration for new RC, NRC. Usage items, Discounts and adjustments.Candidate will provide technical support during all phases of UAT as per product requirement.Should possess good knowledge on SQL/PL-SQL and DB Tuning (added advantage)Should have experience in automation of manual tasksWhy you will love this job:hy you will love this job You are great at end-to-end product deployment and working with customers and we have great products and large global customers. What are you waiting for This job is for you!You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional developmentYou will have the opportunity to work in multinational environment for the global market leader in its field,

Keyskills :
content managementcustomer relationspresentation skillsrecord keeping