Recovery Analyst

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss Smart Working and how it might work for the job you are applying for.About this roleMonitoring and recovery of GBA 2nd Line of defense controls across all CFUs. Assuring 10-50m of revenue.Youll have the following responsibilitiesUses industry and/or BT E2E system/product knowledge to drive operational excellence in GBA and CFU processes.Ensures all controls are operated on time/ and are right first time inline with schedule/KPIs, while managing customers/suppliers and ensuring that when incidents do arise learnings and improved practices are put in place preventing repeat incidents.Raises billing incidents where applicable and conducting analysis required to allow GCB/CFU s to issue correct customer bills.Contributes to the identification of opportunities for operational improvement and efficiencies and prioritizing and implement the most cost effective solutions.Engages and maintains operational stakeholder relationships across GBA/GBS and multiple CFUs to support quick resolution of customer issues and to support process improvements.Executes quality user acceptance testing processes and supports the development and implementation of clear and upfront testing strategies and requirements gathering.Support adherence to SOX & other regulatory preparation on applicable controls.Carries out ad-hoc analysis supporting customer queries/issues. Creates/supports business cases where applicable.Youll have the following skills & experienceExperienced in Business Assurance activityGood knowledge & experience in the specific area of Usage covered by the teamAbility to articulate complex assurance activities to stakeholders.Customer excellence.Data management.Financial analysis and insights.Governance and compliance.Improvement focus.Measuring effectivenessPlanning and schedulingProduct and service knowledgeRisk managementGood Microsoft package skills (Excel, PowerPoint, Visio, etc.).MANDATORY: 5 yrs + Telco experience in project/programme management, business assurance, risk, compliance, network, business operations, audit or billing roles, contract management. MANDATORY: 3 yrs + of Business/Revenue Assurance industry experience or other relevant area. With knowledge of tools and practices used for assuring Usage based products & services. PREFERRED: 1 yrs+ experience in using and operating industry standard assurance tools RAID, ROC RA, Revenue Guard or similar. PREFERRED: BQF LP+ or Six Sigma Green belt+.COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.About BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BTHow to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application,

Keyskills :
cost effectivesmart workingacceptance testingsix sigmauser acceptanceuser acceptance testingemergency services3rd party relationshipsfinancial analysisbusiness operation