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Req. for the post Program Manager

6.00 to 8.00 Years   Gurugram   27 May, 2023
NTT Global Delivery Services Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Req ID: 233933 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Program Manager to join our team in Gurgaon, Hary na (IN-HR), India (IN).Location - Gurgaon ( WFO )
    • A program manager with 10-12 years of total experience
    • Relevant experience of at least 6-8 years in Project/Program Management
    • Must have experience of handling teams with cross functional skillset
    • Should have experience of handling team size of 40+
    • Good resource planning skills.
    • Experience in handling Infrastructure managed services with a emphasize on EUC services
    • Experience of handling Indian & Japanese clients
    • Excellent leadership and customer service skills.
    • Strong teamwork skills and attention to detail.
    • Operational ability in a diverse, large-scale environment
    • Exceptional customer-facing skills
    • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
    • Expertise in people management and leadership
    • Strong organizational skills
    • Capacity to train and guide junior team members
    • Ability to manage and prioritize tasks efficiently
    • Solid resource planning and problem-solving skills
    • Readiness to demonstrate a proactive attitude
    • Excellent verbal and written communication skills
    SKILLS REQUIRED
    • ITIL qualified
    • Working understanding of ITIL principles and concepts
    • Working in a similar role for a managed service provider and off-shore teams
    • Exemplary written English and time-keeping skills
    • IT literate with a working understanding of software development, networking, server, storage, security, backup and virtualisation principles and concepts
    • Strong senior stakeholder management and thought-leadership skills, capable of asking the right questions
    • Previous experience in implementing ITIL processes and obtaining cultural buy-in
    • Lean SixSigma qualified (desirable)
    About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment: Program Manager, Cloud, Manager, Consulting, Management, Technology ,

Keyskills :
stakeholder managementpeople managementagilebusiness process

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