Security Associate Engineer

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for. About this role Our team is customer focused and we can be working on single or multiple projects at the same time. We believe in Technical Excellence in Engineering and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice. Youll have the following responsibilities
• Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers
• Form an integral part of 24*7 rota to provide security in-life support
• Own complex customer issues and see them through to resolution
• Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes
• Troubleshoot complex network environments and providing detailed analysis and fixing issues within contractual obligation and SLA
• Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies and change control processes are used effectively
• Perform routine assignments using established procedures
• Contribute to the engineering and implementation of security solutions
• Create documentation for support and operations tasks
• Ensure that all agreed communication, notification, updates are delivered in timely manner
• Knowledge of device health monitoring tools and systems
• Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
• Collaborate and share knowledge with other Engineers and Administrators on the support floor
Youll have the following skills & experience
• Be passionate about technology and has a desire to constantly expand technical knowledge
• Be detail-oriented in documenting information and able to own customer issues through resolution
• Be able to handle multiple tasks and prioritize work under pressure
• Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
• Possess excellent written and verbal communication skills in English
You might even:
• Have basic knowledge of NGFW, UTM, automation, networking concepts and devices
• Have experience of multiple security vendors (e.g. Palo Alto, F5, Cisco,Cisco FTD and Checkpoint) and/or hold relevant certifications
• Have knowledge on migrating the Firewalls from different vendor.
• Minimum of 1-2 years of experience
• Have knowledge of devices that operate at multiple levels of the OSI stack
Eligibility: 1. Eligibility Criteria as per IJP guidelines.2. If you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process, but the outcome hasn t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you re issued with a sanction or your appeal is unsuccessful. It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant. COVID-19 Notice : We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BT How to Apply Its easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application, *.

Keyskills :
basiccustomer relationsjavatroubleshootingnetworking