Senior Lease Administration Manager

Job Description

What this job involves:High IndependenceA very high degree of independence is required on a day-to-day basis. Act as the primary contact for knowledge management and Operations enablement programs. Core responsibilities will include building strong knowledge in the team, driving quality governance mechanism across all JBS Lease Administrations sites and strengthen relationship with the business and stakeholders and work closely with the business to contribute to the growth of JLL.Manage business requirementsIn this role, you will act as a primary lead for Knowledge management and Operations enablement for 3 delivery centres and head the Quality assurance program for Lease Administration delivery for all regions. You will work closely with the Operations team to understand abstraction and Account Management requirements, developing training plans, review various delivery issues and perform root cause analysis for all issues and errors, come up with recommended actions. In parallel, you will drive overall issue resolution at JBS, and will work with JBS Operations teams on the Health of accounts actions, and Share learning across teams and ensure appropriate training/ development opportunities are followed up on. In addition, you will Conduct new hire and refresher training (owner across JBS locations), and Ensure client level accuracy action plan adherence. You will also Conduct half-yearly knowledge assessments and own the LTO (License to Operate process) and drive completeness of Opeartions guides and Scope documents with Account Leads (Quarterly) and have a consistent onboarding practices and standard training manuals across all JBS sites delivering Lease Administration services.You will be encouraged to work on strict deadlines, in a fairly dynamic/ fast paced business environment while being a good leader/player. In this role, you will interact with the Business teams and internal stakeholders to resolve issues, Manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process.Additional responsibilitiesBeing the person in charge for knowledge management, you will partner with Pega and Leverton team on any process improvements which relates to training the team as well as Collaboration with cross-functional teams, including Operational Excellence teams, Technology team in deploying RPA solutions, Workflow implementations, as well as business users, product owners and other stakeholders, will be part of your job. Jointly, you ll work with other regional leads on risk management and standardization. Sounds like you To apply, you need to have:Flawless expertiseWe re looking for a Senior Manager with at least 12 years of experience in the Knowledge Management and Project Management. It would be wonderful if you ve worked on Lease Administration processes. Six Sigma certifications and PMP certifications will add value. You should be able to demonstrable experience of successful delivery of complex multidiscipline projects, and have an experience to work across large cross-cultural teams and the ability to work remotely with other centres, and you should have the ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization.Immaculate knowledgeOn top of everything else, do you also have experience in driving multiple complex processes and business initiatives Most important will be your outstanding talent in managing significance risks and a knack for handling escalations and solving problems. Impeccable leadershipSuperb leadership capabilities are must to succeed in this role. These skills will enable you to work with multiple stakeholders. Similarly, it will help you in driving effective business processes and best practices. It would be best if you were keen to work against tight deadlines while ensuring seamless delivery.Required Skills:Business Initiatives, Business Processes, Business Requirements, Cross-Functional Teams, Problem Solving, Process ImprovementsOptional Skills:JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Requesam.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.,

Keyskills :
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