Senior Manager - Seller Experience - Process Excellence & Design

5.00 to 10.00 Years Gurugram 20 Jul, 2022

Job Location	Gurugram
Education	Not Mentioned
Salary	Not Disclosed
Industry	Internet / E-Commerce
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Senior Manager - Seller Experience (Process Excellence & Design)Job Location: GurgaonThe role works towards enhancing the experience of sellers at every touchpoint with Snapdeal.KRAs:- Design long term strategies for process design of seller support- Structurally Identify opportunities to improve on the speed and quality of resolution - Capable to design end-to-end support process framework taking into consideration increment in quality/experience and cost involved in the same. - Design communication framework for proactive communication to sellers- Execute kaizens with partner agents and support teams focused on the improvement of seller support experience - Re-design processes to ensure enhanced seller experienceDesired Skills and Experience :- 5-10 years of experience in process excellence role- Strong analytical skills with a working knowledge of data- Green/Black belt certified in six sigma and have worked on six sigma projects- Working knowledge of design thinking principles- MBA from premiere pedigree preferred,

Keyskills :
six sigmamisfinancedesign thinkingsalesaccountancyprocess design

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Senior Manager - Seller Experience - Process Excellence & Design

Job Description

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